COVID-19 Update: Our Doors are Reopening !
COVID-19 (coronavirus) has clearly had a significant and serious impact on everyone’s lives this year. We have been closely monitoring the progress of the pandemic and as a team have made a considered decision to reopen the doors at South Melbourne Physio. As of Monday 27th April, we will be introducing reduced hours of access to the clinic.
We know there is still significant work to be done to overcome coronavirus, as such we will be opening with a few extra conditions.
For your safety and ours:
1. Our team has completed training concerning coronavirus and infection management from the Department of Health.
2. We have implemented a system which requires our team to report if they are exhibiting coronavirus like symptoms before attending work.
3. We will be thoroughly screening all patients before attending the clinic to confirm they are not exhibiting coronavirus like symptoms before attending appointments.
4. The clinic will have a thorough deep clean before reopening.
5. There will be a reduced number of physios working in the clinic to reduce the amount of people.
6. There will be no group classes on site at this stage.
7. Hand sanitiser will be provided to our patients on arrival.
8. We have removed all linen and pillows from treatment tables.
9. Staff are cleaning and sanitising between every client.
10. We will have social distancing markers placed on the floor in reception to ensure clients remain 1.5m away from each other and our team at all times.
11. We have 2 waiting spaces and they will be clearly marked with seating arrangements to ensure we have 4sqm per person.
12. We ask that you arrive on time for your appointment. This isn’t new but it is more important than ever. This is to make sure there is minimal contact between clients and allows our staff cleaning time between appointments.
13. You may be asked to wait in your car or outside if we have too many people in the waiting areas.
14. We have also stopped accepting cash or providing change due to the safety risk associated with passing physical money between people.
15. A new 4 step payment procedure for tap and go has clearly been marked at reception.
16. For those who prefer not to come to the clinic for their appointments, we are still offering Telehealth consultations via Zoom.
Please remember that if you have travelled or returned from overseas in the past 14 days, been in contact with anyone who has COVID-19 or are experiencing flu like symptoms (fever, cough, shortness of breath or breathing difficulties) please inform us, remain at home and keep us all safe.
For more information about our online services, please visit: https://www.smpc.com.au/services/online-physiotherapy/
If you have any other questions, feel free to contact 03 9645 7955 or email us at email@example.com
Further Information about COVID-19
For further information about COVID-19, we recommend you visit:
The Commonwealth Department of Health‘s web site at https://bit.ly/2K2DlAx
The Victorian Department of Health‘s website at https://bit.ly/2XwOkKw
Additionally, the Australian Institute of Sport‘s website provides useful information about coronavirus in the context of sport which you can view by visiting https://bit.ly/2wCCu6H
If you require non-urgent medical assistance concerning COVID-19, please phone your general practice. If you require urgent medical assistance concerning COVID-19 please make your way to a hospital emergency department or telephone 000.