SMPC is committed to protecting your privacy. Any personal information we collect about you is used to provide you a better, more personal experience and necessary for good health care. We aim to ensure that any information we hold is accurate, complete and up-to-date.
This practice is bound by the Commonwealth Privacy Act 1988 and the Victorian Health Records Act 2001, and operates in accordance with the Code of Conduct of the Australian Physiotherapy Association.
We may collect personal information about your when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web site or when you have contact with us in person.
We may also collect health information about you from your doctor or other referring health professionals in order to assist in your treatment.
You may request access to your records or update your personal information if you have moved or changed any other personal details. You may also tell us to remove your details from our database. Simply write to us, phone us or email us using our contact details shown below.
When you attend SMPC or seek information about our services, we may need to collect some or all of the following details:
Aside from using this information to contact you regarding appointments; processing payments and to optimise your treatment, we may also use it to send a welcome email and to notify you about new products, promotions, and relevant information, which we think you will find valuable. You have the option not to receive these types of communications. If you do not want to receive promotional correspondence from us, please contact us using our contact details shown below.
Occasionally we may be involved in research on health issues. Any data from this practice used in research will not include information which identifies our clients. Health information from this practice may also be used for quality assurance or clinical audit activities which help improve the treatment and service we provide. Data used for these purposes will be de-identified to protect the privacy of our clients.
In line with normal business procedures, this practice maintains contact lists and mailing lists of people, other than clients, with whom we do business or wish to contact from time to time.
The health information we hold helps us provide our clients with the best possible health care, and is normally disclosed only to others involved in your treatment, such as your doctor. Disclosure of information to people other than those associated with your treatment will require your permission.
We have systems in place to protect the security of our health records. Generally no one other than our staff has access to these records. However, occasionally, our service providers may have access to our systems on a confidential basis for the purpose of maintaining our database and to assist with resolving system errors.
Mail: South Melbourne Physiotherapy Clinic
183 Bank Street
SOUTH MELBOURNE 3205
Telephone: (03) 9645 7955
You can still claim your “Pilates” class session at SMPC My Private Health Insurer (PHI) has sent me a letter explaining changes to my cover for Pilates….. Can I still claim for my Pilates classes ? YES – classes will now be called Exercise Rehab class but you can still claim for these Physio run Exercise […]
Pain can be categorised in many different ways but two main categories are acute pain (heals within expectations of tissue healing) and chronic pain (pain persisting beyond expected tissue healing time frames). Chronic pain can be a little more complex to treat and frustrating for the person experiencing it. These following tips may help on […]
The festive season has seen a busy time and a lot of change at South Melbourne Physio Clinic! A little update on our team at SMP: Welcome Joh, our new senior physio with extensive clinical Pilates experience We would also like to welcome Emma, our associate who has joined us after recently returning from living […]
Last weekend saw one of our resident physio’s, Rakesh Parsotam, deliver and endure a pre-season hockey camp for the MCC Men’s hockey group. (Group for 2016) The annual event is held up on Mt Buller and involves a challenging yet fun set of training drills ranging from general strength exercises, hill climbs, circuit relays, a […]
Finally, warm sunny weather has hit Victoria and there’s no better way to enjoy it than on your bike! Whether it’s a casual peddle along Beach Road, commuting to work, jumping in with a ‘Frankston express’ bunch of enjoying one of Victoria’s scenic mountains, you need to make sure your bike is set up for […]
As a physiotherapist working with Powerhouse Rugby Union FC, one of the most commonly injured areas of the body I see is the shoulder. However, research and clinical experience tells us that it is not just athletes that suffer from shoulder pain, with up to two thirds of the general population experiencing shoulder pain in […]
Chronic groin pathology is most commonly related to sports that involve running, agility and repetitive kicking. In most cases, there is no visible injury. Symptoms can appear suddenly with no obvious cause or can be more gradual in onset. Males are more at risk of developing chronic groin pain with reportedly a twofold higher rate in male compared to female football […]
Do you spend most of your day sitting? If you do, this is a great stretch for you! Tightness through the front of the hips can decrease your ability to extend the hip. This can result in lower back, hip, pelvic or hamstring injuries. Key points: Start in a kneeling lunge position with both knees […]
This is a great stretch for women who wear heels all day! These muscles can impact on your risk of knee and ankle injuries, as well as further up the chain. Key points: These stretches are best performed at the end of the day, or after activity. Make sure both feet are facing forwards and […]
For most people the squat position is performed multiple times a day, most likely without even noticing! Although this is a difficult movement to master, an effective squat can decrease your risk of a lower back injury and is a great movement to improve lower body strength. Key points: Start in standing. Sit your bottom […]